Legal Information

HEALTHWAYS GROUP (PTY) LTD
PRIVACY POLICY

1. INTRODUCTION

Healthways Group (Pty) Ltd respects your privacy and is committed to protecting your personal information in accordance with POPIA.

2. INFORMATION WE COLLECT

We may collect your name, contact details, billing information, delivery addresses, order history, and website usage information.

3. PURPOSE OF COLLECTION

Personal information is collected to process orders, communicate with customers, improve services, comply with legal obligations, and send marketing where consent has been provided.

4. COOKIES

Our Website may use cookies and analytics technologies to improve functionality and user experience.

5. SHARING OF INFORMATION

Information may be shared with payment processors, courier providers, fraud prevention services, and regulators where legally required.

6. CUSTOMER RIGHTS

Customers may request access to, correction of, or deletion of personal information held by Healthways.

7. CONTACT

Email: info@healthwayshealth.co.za

HEALTHWAYS GROUP (PTY) LTD
MEDICAL & WELLNESS DISCLAIMER

1. INFORMATION PURPOSES

Information provided by Healthways is educational and informational only.

2. NO MEDICAL ADVICE

Nothing on the Website constitutes medical advice or replaces consultation with a healthcare professional.

3. PRODUCT CLAIMS

Products are not intended to diagnose, treat, cure, or prevent disease unless specifically approved by SAHPRA.

4. INDIVIDUAL RESULTS

Results from supplements and wellness products vary between individuals.

5. CUSTOMER RESPONSIBILITY

Customers should consult a healthcare professional before using supplements.

HEALTHWAYS GROUP (PTY) LTD
RETURNS & REFUNDS POLICY

1. RETURNS

Customers may return eligible products within 7 business days in accordance with the CPA and ECTA.

2. NON-RETURNABLE PRODUCTS

Opened supplements, consumables, and hygiene-sensitive products may not be returned unless defective.

3. DEFECTIVE PRODUCTS

Defective or incorrectly supplied products may qualify for replacement or refund.

4. REFUND PROCESS

Refunds will be processed to the original payment method after inspection and approval.

5. RETURN PROCEDURE

Customers must contact Healthways before returning products.

HEALTHWAYS GROUP (PTY) LTD
DELIVERY POLICY

1. DELIVERY AREA

Healthways currently delivers within South Africa only.

2. DELIVERY TIMES

Estimated delivery times are guidelines and may vary.

3. FAILED DELIVERIES

Additional charges may apply for re-delivery caused by incorrect information or customer unavailability.

4. RISK

Risk transfers to the customer upon delivery.

5. SHIPPING PARTNERS

Healthways may use third-party courier providers.

HEALTHWAYS GROUP (PTY) LTD
COOKIE POLICY

1. WHAT ARE COOKIES

Cookies are small text files stored on your device to improve website functionality and analytics.

2. TYPES OF COOKIES

We may use functional, analytics, and marketing cookies.

3. MANAGING COOKIES

Users may disable cookies through browser settings.

4. THIRD-PARTY TOOLS

The Website may use analytics or advertising tools provided by third parties.